topic Re: Unable to view my sky contracts in Sky Mobile

Unable to view my sky contracts

Jadie2 — Fri, 01 Nov 2024 19:22:21 GMT

Two weeks now I haven't been able

tk to view my contracts, including any roll over data. I have reset password logged into the desktop sight, added my fetails

to link accounts to the app but it just won't work, I can't even view on desktop site as states its restricted? Or unable

to Process at this time? Anyone else had this issue and able to help resolve it can @Sky contact me ???

Re: Unable to view my sky contracts

caesarome — Fri, 01 Nov 2024 19:24:38 GMT

What is happening when you trying to view your account or roll over data ?

Re: Unable to view my sky contracts

Jadie2 — Fri, 01 Nov 2024 19:48:56 GMT

I just get notifications saying either unable to process my information at present or this page is restricted, oops there is an error or your account has already been linked.

Re: Unable to view my sky contracts

caesarome — Fri, 01 Nov 2024 19:51:46 GMT

@Jadie2

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Unable to view my sky contracts

Jadie2 — Fri, 01 Nov 2024 19:54:17 GMT

Thank you. I'll keep an eye out for the speech bubble !

Re: Unable to view my sky contracts

caesarome — Fri, 01 Nov 2024 19:56:10 GMT

Sorry, I forgot to mention it will be sometime tomorrow morning now that the chat bubble will be sent and not this evening.

Re: Unable to view my sky contracts

Addie15 — Sat, 02 Nov 2024 08:54:08 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jadie2.

Re: Unable to view my sky contracts

HLit — Fri, 22 Nov 2024 09:43:14 GMT

I am having this problem too. Can @Sky help me resolve it please

Re: Unable to view my sky contracts

caesarome — Fri, 22 Nov 2024 10:03:51 GMT

@HLit

What is happening ?

Re: Unable to view my sky contracts

HLit — Fri, 22 Nov 2024 10:25:32 GMT

@caesarome , Thanks for getting in touch. I am experienceing exactly the same as previous question. Notification that my pages are restricted or that I have no products and I have tried changing passwords, etc. I can no longer use the My Sky App as it thinks I have Sky Glass which I don't have. Sky themselves are not phoning back when they say they will and I'm at a loss now...

Re: Unable to view my sky contracts

caesarome — Fri, 22 Nov 2024 10:28:30 GMT

@HLit

Have you tried linking your account as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Unable to view my sky contracts

HLit — Fri, 22 Nov 2024 10:43:58 GMT

@caesarome , I'll give it a go. Thank you.

Re: Unable to view my sky contracts

HLit — Fri, 22 Nov 2024 11:00:55 GMT

@caesarome unfortunately that hasn't worked.

Re: Unable to view my sky contracts

caesarome — Fri, 22 Nov 2024 13:13:33 GMT

@HLit

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to view my sky contracts

HLit — Fri, 22 Nov 2024 13:15:12 GMT

Hi @caesarome, THank you for helping. Much appreciated.

Re: Unable to view my sky contracts

Addie15 — Fri, 22 Nov 2024 14:46:25 GMT

Hi there, @HLit. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147