https://helpforum.sky.com/t5/Sky-Mobile/Double-payment/m-p/4827718#M232561 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4256132">@JamesMoladja</a>&nbsp; You are not addressing sky by posting here we are a customer helps customer forum with no account access&nbsp;</P><P>&nbsp;</P><P>If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted<BR /><BR />you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now<BR /><BR />You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete<BR /><BR />For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date</P> Thu, 21 Nov 2024 20:27:51 GMT SKY1992bf 2024-11-21T20:27:51Z https://helpforum.sky.com/t5/Sky-Mobile/Double-payment/m-p/4827711#M232560 Hi Dear, I hope this message finds you well I notice on my first payments was made twice kindly follow- up this issue thanks Thu, 21 Nov 2024 20:19:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/Double-payment/m-p/4827711#M232560 JamesMoladja 2024-11-21T20:19:31Z https://helpforum.sky.com/t5/Sky-Mobile/Double-payment/m-p/4827718#M232561 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4256132">@JamesMoladja</a>&nbsp; You are not addressing sky by posting here we are a customer helps customer forum with no account access&nbsp;</P><P>&nbsp;</P><P>If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted<BR /><BR />you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now<BR /><BR />You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete<BR /><BR />For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date</P> Thu, 21 Nov 2024 20:27:51 GMT https://helpforum.sky.com/t5/Sky-Mobile/Double-payment/m-p/4827718#M232561 SKY1992bf 2024-11-21T20:27:51Z