topic Re: Cannot activate eSIM now left with no mobile service in Sky Mobile

Cannot activate eSIM now left with no mobile service

MF7 — Sat, 16 Nov 2024 02:40:30 GMT

Hi there, got new iPhone pro max 16 today and rang sky to set up an eSIM. Was going through the process when my old iPhone XR with physical sim was cut off, now neither phones have mobile service so cannot even ring sky for help, I am waiting on some very important phone calls and am freaking out here, can anyone please help ? Thank you

Re: Cannot activate eSIM now left with no mobile service

63johnw — Sat, 16 Nov 2024 07:31:37 GMT

Hi @MF7 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Cannot activate eSIM now left with no mobile service

rfitz — Wed, 20 Nov 2024 21:04:26 GMT

Hi - have you been able to resolve this? I'm in the same situtation eSim will not activate on new iphone 16. the network can gone from my old [hone but not converted over to my new one - so i have no service - help!!

Re: Cannot activate eSIM now left with no mobile service

MF7 — Thu, 21 Nov 2024 01:58:54 GMT

Hi there, yes I went into a phone shop and they scanned the QR code and activated no problem for me. I really don't know how they did it as I had previously scanned the code myself and it wouldn't work for me, hope you get yours sorted too.

Re: Cannot activate eSIM now left with no mobile service

noodles260 — Thu, 21 Nov 2024 09:56:56 GMT

Mines doing this too but we don't have any sky stores near me and I can't seem to get the qr code?? I just have the email with the code at the top and a link to click which doesn't work