https://helpforum.sky.com/t5/Sky-Mobile/Change-product/m-p/4826790#M232457 . . Hi I want to change my old device with updated model I just receive 16 pro 2 days ago but now I want to change with 16 pro max so it's possible? Thu, 21 Nov 2024 00:11:00 GMT MohsinAli 2024-11-21T00:11:00Z https://helpforum.sky.com/t5/Sky-Mobile/Change-product/m-p/4826790#M232457 . . Hi I want to change my old device with updated model I just receive 16 pro 2 days ago but now I want to change with 16 pro max so it's possible? Thu, 21 Nov 2024 00:11:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Change-product/m-p/4826790#M232457 MohsinAli 2024-11-21T00:11:00Z https://helpforum.sky.com/t5/Sky-Mobile/Change-product/m-p/4826834#M232462 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4255233">@MohsinAli</a>&nbsp;<BR />As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order the iPhone Pro Max you will undergo further credit checks.</P> Thu, 21 Nov 2024 04:48:20 GMT https://helpforum.sky.com/t5/Sky-Mobile/Change-product/m-p/4826834#M232462 Daniel0210 2024-11-21T04:48:20Z