topic Re: Phone upgrade and swap in Sky Mobile

Phone upgrade and swap

Olivia110 — Wed, 20 Nov 2024 16:25:31 GMT

Hi, what happens if when I send my phone back for a swap, damage is found on my old phone? Does the money get added to the new bill? Or will I get an option to cancel?

Re: Phone upgrade and swap

caesarome — Wed, 20 Nov 2024 16:28:39 GMT

Before you sent it off Sky will have given you a value for it based on the information you provided. If they believe it is worth less then you will be informed. This will mean that anything left to pay against it will be added to your next available bill.

Re: Phone upgrade and swap

Olivia110 — Wed, 20 Nov 2024 16:30:00 GMT

Will I get an option to contest that? As it may be too much for me to pay all at once?

Re: Phone upgrade and swap

caesarome — Wed, 20 Nov 2024 16:37:56 GMT

@Olivia110

You should have the option to decline it so if that is the case the phone would be returned to you,