https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825936#M232369 I have recieved my new sky sim but I can't open my phone to insert it. I have kept my old number so can I get an esim instead Wed, 20 Nov 2024 12:25:57 GMT Maggie551 2024-11-20T12:25:57Z https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825936#M232369 I have recieved my new sky sim but I can't open my phone to insert it. I have kept my old number so can I get an esim instead Wed, 20 Nov 2024 12:25:57 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825936#M232369 Maggie551 2024-11-20T12:25:57Z https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825944#M232372 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028744">@Maggie551</a>&nbsp;wrote:<BR />I can't open my phone to insert it.<HR /></BLOCKQUOTE><P>Why not?&nbsp; You just have to eject the SIM cradle.</P> Wed, 20 Nov 2024 12:33:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825944#M232372 PandJ2020 2024-11-20T12:33:34Z https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825946#M232373 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4028744">@Maggie551</a>&nbsp; esim information below but I would try and make sure you have an active physical sim first. Why can't you open the new phone ? Also make sure your new phone is on the compatible list for esim with sky.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/articles/esim-sky-mobile" target="_blank">https://www.sky.com/help/articles/esim-sky-mobile</A></P> Wed, 20 Nov 2024 12:35:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Esim/m-p/4825946#M232373 63johnw 2024-11-20T12:35:16Z