topic Re: No service in Sky Mobile

No service

Lily13 — Wed, 20 Nov 2024 09:47:56 GMT

I'm on holiday and since I arrived here 7 days ago I've had no service the whole time, I've tried all the steps you have online and nothings working

Re: No service

63johnw — Wed, 20 Nov 2024 09:53:27 GMT

Hi @Lily13 what country are you in ?

Re: No service

Lily13 — Wed, 20 Nov 2024 10:03:15 GMT

I'm in Dubai

Re: No service

63johnw — Wed, 20 Nov 2024 10:19:40 GMT

Hi @Lily13 have you ensured roaming and mobile data turned on in your phone settings ? Is your spend cap set high enough ? Have you received any welcome messages from sky ? You could try turning off automatic network selection in your phone settings then do a manual search and choose from the list ?

https://www.sky.com/help/articles/sky-mobile-roaming

Re: No service

caesarome — Wed, 20 Nov 2024 10:20:47 GMT

@Lily13

Also make sure this setting is set to Abroad:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

Re: No service

Lily13 — Wed, 20 Nov 2024 10:30:22 GMT

Yeah I've done all of that! I haven't even received a message from sky when landing literally have no service whatsoever

Re: No service

63johnw — Wed, 20 Nov 2024 10:52:22 GMT

The only other thing I can suggest @Lily13 is a restart of your phone, leave it off for a few minutes before starting it back up.