topic Re: Agreement in Sky Mobile

Agreement

Tracey26 — Tue, 19 Nov 2024 17:06:32 GMT

I have ordered a new mobile device I need to sign the agreement and my app won't let me ive gone through the email also clicked the link and still won't allow me to sign it Thanks

Re: Agreement

caesarome — Tue, 19 Nov 2024 17:35:11 GMT

@Tracey26

What is happening when you try to sign it ?

Re: Agreement

Tracey26 — Tue, 19 Nov 2024 17:36:55 GMT

I click on the agreement and it takes me back to the home page ive tried many of times and it's doing the same thing

Re: Agreement

caesarome — Tue, 19 Nov 2024 17:40:09 GMT

Is your mobile account linked to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Re: Agreement

Tracey26 — Tue, 19 Nov 2024 17:42:45 GMT

My sky mobile is linked I had allready done that.

Re: Agreement

caesarome — Tue, 19 Nov 2024 17:45:37 GMT

@Tracey26

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Agreement

Mr+Flibbles+86 — Tue, 19 Nov 2024 17:46:40 GMT

Thanks for escalating this. We’ve sent an invite to @Tracey26 to chat.

Re: Agreement

Addie15 — Fri, 22 Nov 2024 09:05:41 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.