topic Re: refund on the credit in Sky Mobile

refund on the credit

Jeffrey14 — Tue, 19 Nov 2024 09:27:49 GMT

I paid my bill by mistake

Re: refund on the credit

Jeffrey14 — Tue, 19 Nov 2024 09:29:53 GMT

please refund me £65 that's in credit

Re: refund on the credit

caesarome — Tue, 19 Nov 2024 09:30:03 GMT

@Jeffrey14

To confirm thar you now see a credit on your account ?

Re: refund on the credit

Jeffrey14 — Tue, 19 Nov 2024 10:03:40 GMT

yes £65 odd I only want back the £65 please

Re: refund on the credit

caesarome — Tue, 19 Nov 2024 10:12:20 GMT

@Jeffrey14 .

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: refund on the credit

Addie15 — Tue, 19 Nov 2024 10:16:47 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Jeffrey14.