https://helpforum.sky.com/t5/Sky-Mobile/Swap-Assessment-Time/m-p/4824422#M232161 <P>Does anyone know what the average time is for Sky to assess the phone that is being returned as part of a swap deal?</P><P>&nbsp;</P><P>I activated my new phone on the 6th November and my latest bill shows the first payment would come out for that phone on the 8th November. It also includes a payment for the old phone I am returning.&nbsp; So I've been charged twice.</P><P>&nbsp;</P><P>I have returned my old phone, Sky received it on the 14th November</P><P>&nbsp;</P><P>I had hoped it would be a fairly quick process to check over the phone (mine was in perfect condition, no scrathes and fully functional).&nbsp; The pendining bill payment for December also shows a double payment coming out so I'm hoping Sky will assess my old phone quickly.</P><P>&nbsp;</P><P>When the phone is checked over will I get a part refund for November relating to the phone that was returned?</P> Tue, 19 Nov 2024 08:58:29 GMT PinkMink 2024-11-19T08:58:29Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-Assessment-Time/m-p/4824422#M232161 <P>Does anyone know what the average time is for Sky to assess the phone that is being returned as part of a swap deal?</P><P>&nbsp;</P><P>I activated my new phone on the 6th November and my latest bill shows the first payment would come out for that phone on the 8th November. It also includes a payment for the old phone I am returning.&nbsp; So I've been charged twice.</P><P>&nbsp;</P><P>I have returned my old phone, Sky received it on the 14th November</P><P>&nbsp;</P><P>I had hoped it would be a fairly quick process to check over the phone (mine was in perfect condition, no scrathes and fully functional).&nbsp; The pendining bill payment for December also shows a double payment coming out so I'm hoping Sky will assess my old phone quickly.</P><P>&nbsp;</P><P>When the phone is checked over will I get a part refund for November relating to the phone that was returned?</P> Tue, 19 Nov 2024 08:58:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-Assessment-Time/m-p/4824422#M232161 PinkMink 2024-11-19T08:58:29Z https://helpforum.sky.com/t5/Sky-Mobile/Swap-Assessment-Time/m-p/4824424#M232162 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3336160">@PinkMink</a>&nbsp; it normally takes 2-3 weeks after receiving it for the return to be processed. Any overpayment will be credited back to your account.&nbsp;</P> Tue, 19 Nov 2024 09:01:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swap-Assessment-Time/m-p/4824424#M232162 63johnw 2024-11-19T09:01:43Z