topic Sky mobile bill showing errror message in Sky Mobile

Sky mobile bill showing errror message

Rachel157 — Mon, 18 Nov 2024 18:14:37 GMT

For the past four or five days, whenever I try to view any of my Sky mobile bills, I get an error message. Why has this started happening, and why is live chat unavailable during the proposed working hours so I can't escalate this issue?

Re: Sky mobile bill showing errror message

caesarome — Mon, 18 Nov 2024 19:18:02 GMT

@Rachel157

What is the error message that you are seeing ?

Re: Sky mobile bill showing errror message

Rachel157 — Mon, 18 Nov 2024 19:47:15 GMT

'There was a problem loading your bill, please try again later'. It's been the same for days now

Re: Sky mobile bill showing errror message

caesarome — Mon, 18 Nov 2024 19:49:11 GMT

If you would like this can be escalated to Sky's messaging team who should get in contact with you via here tomorrow ?

Re: Sky mobile bill showing errror message

Rachel157 — Mon, 18 Nov 2024 23:16:01 GMT

Yes, I would like this to be escalated to Sky's messaging team

Re: Sky mobile bill showing errror message

63johnw — Tue, 19 Nov 2024 08:15:27 GMT

To get you some help @Rachel157 I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Sky mobile bill showing errror message

Lisa-P1987 — Tue, 19 Nov 2024 10:21:44 GMT

Thanks for escalating this. We’ve sent Rachel157 an invite to chat.