topic Re: No calls or mobile data working in Sky Mobile

No calls or mobile data working

SSIN — Mon, 18 Nov 2024 12:20:53 GMT

Hello, Can someone please help me. Have followed technical advice on the sky website but can still make no calls or access mobile data or apps. Nothing is working.

Re: No calls or mobile data working

Brian662 — Mon, 18 Nov 2024 13:02:42 GMT

I've got the same problem in Cambridgeshire

Re: No calls or mobile data working

caesarome — Mon, 18 Nov 2024 13:07:39 GMT

@Brian662 @SSIN

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: No calls or mobile data working

Brian662 — Mon, 18 Nov 2024 13:11:23 GMT

Thanks for replying.
yes it shows work on mast , and should be completed by 4th December. WOW that's a long time to be without a phone

Re: No calls or mobile data working

peterlennox — Mon, 18 Nov 2024 16:35:27 GMT

has any one got this resolved if so can anyone help she has an i phone thought that might be the problem ?

Re: No calls or mobile data working

63johnw — Mon, 18 Nov 2024 16:42:53 GMT

Hi @peterlennox have you used the link above to check for mast issues in her area ?

Re: No calls or mobile data working

Brian662 — Mon, 18 Nov 2024 16:43:59 GMT

Still not working.
I got new iPhone over weekend and spent hours thinking I'd set it up wrong .
Also 1 hour with Apple support, then saw post on FB that a mast is being worked on.
ok these things need doing but I wonder why customers aren't informed.

Re: No calls or mobile data working

caesarome — Mon, 18 Nov 2024 16:46:36 GMT

@Brian662 wrote:

but I wonder why customers aren't informed.

They are via here:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: No calls or mobile data working

peterlennox — Mon, 18 Nov 2024 16:47:21 GMT

i checked the mast issue but there doesnt seem to be any issues in my local area

Re: No calls or mobile data working

Brian662 — Mon, 18 Nov 2024 18:54:18 GMT

Oh did they email their customers? I've checked my e mail again and I've had no notification .