topic Re: Bill in Sky Mobile

Bill

Katie182024 — Mon, 18 Nov 2024 10:45:52 GMT

Hi. I had a new iPhone and sent my old one back for a swap. I got my usual bill and paid the amount which took about £30 off what I owed for the old device. But now I've got the swap bill through and the £30 has been added back on and you've taken more than you should have. I even got an email through with the confirmed correct amount but then you went and took more anyway. Can you please refund? I'll send screen shots through. Thanks. Katie

Re: Bill

PandJ2020 — Mon, 18 Nov 2024 10:54:49 GMT

@Katie182024 wrote:
Can you please refund?

You're talking to other customers here and not Sky.

Does your account show a credit?

Re: Bill

Katie182024 — Mon, 18 Nov 2024 12:10:39 GMT

Oh wow ok my bad I did not know this 🤣

yes it shows the credit for the amount they've given me for my phone. Then they took the last bill amount which took £30 off. Then I got an email saying I owed £x amount (- the £30 id paid on the last bill.) but now they've taken another £30.

I probably need to call them up. I thought I'd put in some sort of request here lol.

but thank you for replying 🙂 x

Re: Bill

PandJ2020 — Mon, 18 Nov 2024 12:14:46 GMT

@Katie182024 wrote:
I probably need to call them up. I thought I'd put in some sort of request here lol.

A post here alone won't action it... We can escalate your post to Sky who should be able to action a refund.

Re: Bill

Katie182024 — Mon, 18 Nov 2024 12:20:21 GMT

I shall call them up today and put in a request. Thank you 🙂

Re: Bill

Nats19xx — Wed, 27 Nov 2024 09:14:50 GMT

Hello

When I changed my contract I was informed that my bill will be £99. a month.

My bill has come through at £152. This month.

Can you please check for me.

Re: Bill

caesarome — Wed, 27 Nov 2024 09:34:26 GMT

@Nats19xx

We are customers here so can't check this for you as we don't have access to your account so we have a few questions:

When did you do this ?

Did you order a new sim ?

What do your future bills show ?