topic Re: Dpd driver keeps going to wrong adress. in Sky Mobile

Dpd driver keeps going to wrong adress.

Rubyjadeei — Sun, 17 Nov 2024 21:40:22 GMT

I bought an iPhone 16 and a mobile data plan which was supposed to be delivered next day (Thursday 14th). During the one hour window, which i was in for, I received a notification that the dpd driver had missed me. Our house has cameras, which did now show the dpd driver even comong to the door. I then re arranged the delivery (I paid 4.99 for it to be delivered on Saturday 16th) and once again the driver did not come to the door, only this time they uploaded a photo from an adress that isn't even on my street. I have added an image of my adress and added delivery instructions on the dpd app as I know the adress can sometimes be difficult to find, however twice now on separate occasions by different drivers they haven't even come to the right adresss, but claim they missed me.

I have contacted dpd twice now and they have not been of any help. I don't know what to do next.

Re: Dpd driver keeps going to wrong adress.

caesarome — Sun, 17 Nov 2024 21:47:41 GMT

@Rubyjadeei

There is a phone number you can use to contact the DPD customer service team on and can be found in page 5 on this pdf document so it might be worth doing this tomorrow.

Re: Dpd driver keeps going to wrong adress.

Rubyjadeei — Sun, 17 Nov 2024 21:48:14 GMT

I have already done so

Re: Dpd driver keeps going to wrong adress.

caesarome — Sun, 17 Nov 2024 21:51:43 GMT

What did they tell you when you contacted them about Saturday's missed delivery as they must have said something to you ?

Re: Dpd driver keeps going to wrong adress.

Rubyjadeei — Sun, 17 Nov 2024 21:56:09 GMT

They asked for confirmation of the adress and they could see that I was "not in". They told me to download the dpd app and attach a photo (which as I mentioned I had already done) and when i told them that they said, quote "Ruby don't worry your parcel will be delivered on Monday" but this doesn't fill me with much hope as they did not really dp anything, just told me to do something that I had already done for the previous 2 attempts.

Re: Dpd driver keeps going to wrong adress.

caesarome — Sun, 17 Nov 2024 22:10:12 GMT

All you can do now is to see if it is third time lucky tomorrow and if not you know the number to call them on.