topic Re: Weak or no signal in Sky Mobile

Weak or no signal

Joyg — Sat, 16 Nov 2024 07:59:55 GMT

I've had weak or no signal for over a week now can't use mobile data when out ,only have one bar on my signal ,what's going on

Re: Weak or no signal

63johnw — Sat, 16 Nov 2024 08:15:23 GMT

Hi @Joyg have you checked for issues in your area ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: Weak or no signal

Joyg — Sat, 16 Nov 2024 16:24:59 GMT

Re: Weak or no signal

Joyg — Sat, 16 Nov 2024 16:26:50 GMT

Nearly two weeks though is ridiculous, might as well have no phone when I'm out as it's usless

Re: Weak or no signal

63johnw — Sat, 16 Nov 2024 16:42:03 GMT

Hi @Joyg once your service returns to normal and the work is finished then give sky a call on 150 and they should apply a credit to your account for the disruption to your signal.

Re: Weak or no signal

Joyg — Sat, 16 Nov 2024 16:44:18 GMT

@63johnw one picture say all is OK and the that is not 🙄

Re: Weak or no signal

xenon81 — Sat, 16 Nov 2024 18:40:52 GMT

The first picture is just the normal coverage checker that shows the usual level of coverage and doesn't take into account temporary faults. The second is the service status which shows any temporary problems affecting the area.

Re: Weak or no signal

Joyg — Sat, 16 Nov 2024 19:22:19 GMT

Temporary 🤣it's been over a week now ridiculous, paying for something I cant use out side my home 😒

Re: Weak or no signal

xenon81 — Sat, 16 Nov 2024 19:29:26 GMT

@Joyg wrote:
Temporary 🤣it's been over a week now ridiculous, paying for something I cant use out side my home 😒

If you feel it's not worth paying for only you can do something about that by changing provider

Note Sky uses the O2 network so do not switch to them or any other network that uses O2 such as Tesco or Giffgaff.

From https://status.o2.co.uk/ :

Re: Weak or no signal

Kk96 — Sat, 16 Nov 2024 21:58:23 GMT

Hii mines exactly the same!! Noticed earlier on when tried accessing online banking and data just wasn't working it completely cut me off network so was no service I'm so confused to what's happened to sky.