topic Re: Missed payment in Sky Mobile

Missed payment

PaigeRenwick — Fri, 15 Nov 2024 14:09:57 GMT

My bank account changed and I forgot o update the details on my account and now sky want the full amount payed in December, which I cannot afford, is there a way to set up a payment plan or put the direct debit back into place

Re: Missed payment

63johnw — Fri, 15 Nov 2024 14:18:59 GMT

Hi @PaigeRenwick you would need to call sky on 150 to see what's happening they say. For one missed payment they don't normally ask for full payment of the contract.

Re: Missed payment

Dhirajparmar49 — Fri, 15 Nov 2024 15:51:22 GMT

I have to make a missed payment of 11.74 immediately but you are not helping me why?

Re: Missed payment

63johnw — Fri, 15 Nov 2024 15:55:26 GMT

Hi @Dhirajparmar49 you aren't talking to sky CS here, it's customer helping customer. Were you late paying your bill ? Were your services restricted by sky ?