topic Re: 5g network very poor in Sky Mobile

5g network very poor

Dan_the_ledge — Thu, 14 Nov 2024 16:53:54 GMT

I've just switched from EE to sky mobile. I appreciate the network coverage with EE is very good but I can't understand how the 5g network with sky could be so bad!

is there anything I can do to help speed it up or is this a common issue with the sky network?

Re: 5g network very poor

bradley18 — Thu, 14 Nov 2024 17:46:18 GMT

Hi, I’ve recently changed from EE to Sky as well and my mobile is pretty much unusable when out and about at the service is so poor.

Re: 5g network very poor

Dan_the_ledge — Sat, 16 Nov 2024 14:59:18 GMT

I've picked up some 4g in some areas now but I'm a bit surprised how bad it can be in quite a lot of areas.

Did you contact sky about the issue? It seems like it's a common thing with sky/O2 as they use the same masts.

Re: 5g network very poor

bradley18 — Sun, 17 Nov 2024 16:28:09 GMT

Yes I've contacted Sky multiple times and they say they're aware of the issue with the masts. However, I'm pushing back to see if I can cancel my sim contract and keep my handset. This way I can keep the deal I got on the handset but go elsewhere for better coverage!

Re: 5g network very poor

63johnw — Sun, 17 Nov 2024 17:22:19 GMT

If you have had the sim longer than 12 months @bradley18 you can leave penalty free. If less than 12 months there would be early termination charges. Sky (as with all networks) can't guarantee a mobile signal in all areas and as long as they are providing a mobile signal in most areas they meet the terms of their contract.