topic Re: No Roaming data when in uk in Sky Mobile

No Roaming data when in uk

jeffa1 — Wed, 13 Nov 2024 11:21:27 GMT

When in the uk, I have no data apart from a flashing 3g sign on my iphone 13. When i adjust the apn to Mobile .sky it works however when i return to Ireland i get the flashig signal sign and have to reset my network settings. Can anyone tell a solution where i will not have to rest setting everytime i enter a different country

Re: No Roaming data when in uk

Mr+Flibbles+86 — Thu, 14 Nov 2024 09:30:20 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No Roaming data when in uk

Lisa-P1987 — Sat, 16 Nov 2024 09:20:43 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: No Roaming data when in uk

jeffa1 — Sat, 16 Nov 2024 10:14:58 GMT

Yes please

the working pan in Ireland is Internet.ie.upcmobile.com

while in uk it is mobile.sky please let me know what wile need to change

phone is iPhone 13 pro

Re: No Roaming data when in uk

Daniel0210 — Sat, 16 Nov 2024 10:22:22 GMT

@jeffa1

If your issue is escalated to Sky again are you going to be able to participate in the chat?

Re: No Roaming data when in uk

jeffa1 — Sat, 16 Nov 2024 11:18:55 GMT

Yes, happy to talk

Re: No Roaming data when in uk

Daniel0210 — Sat, 16 Nov 2024 11:22:29 GMT

@jeffa1
I’ve re-escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: No Roaming data when in uk

Lisa-P1987 — Sat, 16 Nov 2024 11:40:03 GMT

Thanks for escalating this. We’ve sent jeffa1 an invite to chat.