https://helpforum.sky.com/t5/Sky-Mobile/Account-Restricted/m-p/4818529#M231427 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247289">@Tracey114</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies are not instant.</P> Wed, 13 Nov 2024 16:18:27 GMT caesarome 2024-11-13T16:18:27Z https://helpforum.sky.com/t5/Sky-Mobile/Account-Restricted/m-p/4818518#M231424 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>My account is restricted as it says about unpaid bills. My account is in credit and the virtual assistant has confirmed the account is clear. I'm trying to set up my new SIM but the restrictions aren't letting me.&nbsp;<BR /><BR /></P><P>I really need assistance on this.&nbsp;<BR /><BR /></P><P>Thanks</P> Wed, 13 Nov 2024 16:10:02 GMT https://helpforum.sky.com/t5/Sky-Mobile/Account-Restricted/m-p/4818518#M231424 Tracey114 2024-11-13T16:10:02Z https://helpforum.sky.com/t5/Sky-Mobile/Account-Restricted/m-p/4818529#M231427 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4247289">@Tracey114</a>&nbsp;</P> <P>To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.</P> <P><BR />This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:</P> <P><A href="https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147" target="_blank">https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147</A></P> <P><BR />When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.<BR />This isn't a live chat so replies are not instant.</P> Wed, 13 Nov 2024 16:18:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Account-Restricted/m-p/4818529#M231427 caesarome 2024-11-13T16:18:27Z