topic Re: Issue adding an accessory in Sky Mobile

Issue adding an accessory

SolidSnake1 — Tue, 12 Nov 2024 16:44:49 GMT

I looking to return as a customer to Sky Mobile and am hoping to take advantage of a new deal, everytime I try to add an accessory however it wont let me check out (just get a spinning circle) without an accessory it goes to the next step in the process. I have tried just an accessory without a phone and it still wont 'checkout' just sits with a spinning circle. Anyone else having this issue?

Re: Issue adding an accessory

caesarome — Tue, 12 Nov 2024 17:43:13 GMT

@SolidSnake1

If the same happens if you use a different web browser then all you can do is to call Sky to see if they can place this order for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Issue adding an accessory

SolidSnake1 — Thu, 14 Nov 2024 13:30:04 GMT

All sorted now, managed to get on the live chat and they processed everything with no issues, even got a better deal than I would have done online !