topic Re: Number transfer in Sky Mobile

Number transfer

Dr3w — Tue, 12 Nov 2024 11:33:48 GMT

My number was supposed to be transferred from o2 to sky yesterday

I got a text from sky saying it would be sorted by the 11th

I can ring people and it comes up with my number but if someone rings me it goes straight to voicemail

Re: Number transfer

63johnw — Tue, 12 Nov 2024 11:37:27 GMT

Hi @Dr3w doesn't sound like the port has completed. Have you had a message from sky to say it's completed ? If it's still the same tomorrow morning I would call sky on 150 to see if they can do anything, normally it resolve's itself but can sometimes take a little while.

Re: Number transfer

Dr3w — Tue, 12 Nov 2024 12:39:23 GMT

No text message to say it has been completed

if it's the same tomorrow I'll ring up

thankyou

Re: Number transfer

63johnw — Tue, 12 Nov 2024 12:45:23 GMT

You should get a text message when sky have completed the port @Dr3w When did you give them the PAC ? Has your old sim stopped working ?

Re: Number transfer

Dr3w — Tue, 12 Nov 2024 13:16:26 GMT

I gave them the pac code on Friday

got a text from sky saying it would be done yesterday

no text from sky confirming it has been done

not sure if my old sim is still working or not as I'm using my new sky sim at the min

Re: Number transfer

63johnw — Tue, 12 Nov 2024 13:23:20 GMT

If you gave sky the PAC on Friday @Dr3w porting doesn't happen at weekends so the earliest it would start would have been yesterday or today. Your old sim will work until the porting starts, then take that sim out and put the new sky one in and the porting normally completes soon after that.

Re: Number transfer

Dr3w — Wed, 13 Nov 2024 14:51:40 GMT

All sorted

thankyou for your help