topic Re: Trying to resend old device in Sky Mobile

Trying to resend old device

Julia39 — Tue, 12 Nov 2024 10:22:09 GMT

I am unable to use the pacakging sent in my new device delivery. It doesn't work, won't make up a box.

Please can you resend me a new packaging to enable me to return my old device as I am now past the 14 days of return

thanks

Re: Trying to resend old device

caesarome — Tue, 12 Nov 2024 10:26:28 GMT

@Julia39

As we are customers here if you can not get your hands on packaging yourself then call Sky on 150 about this.

Re: Trying to resend old device

63johnw — Tue, 12 Nov 2024 10:26:58 GMT

Hi @Julia39 you will need to call sky on 150 to arrange this can't be done here. They will also need to extend the return window, again this can only be done on the phone.