topic Re: Sky mobile in Sky Mobile

Sky mobile

Olivia-Paige — Mon, 11 Nov 2024 22:05:09 GMT

Hello, I have accidently ordered the iPhone 16 and I meant to order the iPhone 15 what can I do to cancel the order.

Re: Sky mobile

63johnw — Mon, 11 Nov 2024 22:08:16 GMT

Hi @Olivia-Paige the only way to cancel an order is by calling sky. You can call on 150 from a sky sim. They will help place the new order too but you will probably be credit checked again.

Re: Sky mobile

caesarome — Mon, 11 Nov 2024 22:08:26 GMT

To have the order cancelled you will need to call Sky. When orderiing the 15 you will be credit checked again.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.