topic Re: Order phone in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816100#M231130 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3823185">@Violeta1</a>&nbsp;I take it you failed the credit checks? if so you will need to contact a credit reference agency to see if there is any incorrect information on your file, to see if your score is to low, or to see if there is any adverse information such as declined/missed payments showing, you can get free access from many companies just use Google to search for "free credit check".</P><P>Sky won't be able to tell you why you failed the checks.</P><P>&nbsp;</P><P>If it is another reason why Sky declined you whay did the message say when you applied for a device.</P> Mon, 11 Nov 2024 17:52:59 GMT daveNOS 2024-11-11T17:52:59Z Order phone https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816091#M231128 <P>Hi&nbsp;</P> Mon, 11 Nov 2024 17:44:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816091#M231128 Violeta1 2024-11-11T17:44:43Z Re: Order phone https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816092#M231129 <P>Why am I not eligible to order a new phone?</P> Mon, 11 Nov 2024 17:46:16 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816092#M231129 Violeta1 2024-11-11T17:46:16Z Re: Order phone https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816100#M231130 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3823185">@Violeta1</a>&nbsp;I take it you failed the credit checks? if so you will need to contact a credit reference agency to see if there is any incorrect information on your file, to see if your score is to low, or to see if there is any adverse information such as declined/missed payments showing, you can get free access from many companies just use Google to search for "free credit check".</P><P>Sky won't be able to tell you why you failed the checks.</P><P>&nbsp;</P><P>If it is another reason why Sky declined you whay did the message say when you applied for a device.</P> Mon, 11 Nov 2024 17:52:59 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-phone/m-p/4816100#M231130 daveNOS 2024-11-11T17:52:59Z