topic Re: MySky App and log on in Sky Mobile

MySky App and log on

Jon117 — Mon, 11 Nov 2024 13:32:11 GMT

Does anyone have a fix date for the app or just a time to be able to view my mobile account online? Simply to say come back later isn't really good enough.

Re: MySky App and log on

caesarome — Mon, 11 Nov 2024 13:38:42 GMT

There is no known time that this will be fixed. It has been caused by issues across Sky including apps and the Sky website which are being investigating hence the ongoing issues.

Re: MySky App and log on

S111g — Mon, 11 Nov 2024 14:13:31 GMT

I have the same problem, my granddaughter is ill and needs more data which I can't send her this is not ideal

Re: MySky App and log on

Daniel0210 — Mon, 11 Nov 2024 14:17:40 GMT

@S111g

It's not ideal for anyone including the staff in Contact Centres but unfortunately it'll take as long as it takes to be fixed.

Re: MySky App and log on

Djne — Mon, 11 Nov 2024 14:22:54 GMT

Is there a way to transfer data from my piggy bank to a family member who's run out of data today, other than the My Sky app?

Re: MySky App and log on

Daniel0210 — Mon, 11 Nov 2024 14:24:13 GMT

@Djne

You could try calling Sky but the staff may be having the same issue which is being investigated.

Re: MySky App and log on

63johnw — Mon, 11 Nov 2024 14:46:44 GMT

Hi @Jon117 @Djne @S111g working for me again now.

Re: MySky App and log on

Daniel0210 — Mon, 11 Nov 2024 14:47:21 GMT

@Djne @Jon117 @S111g

We have been told things are starting to return to normal 🤞

Re: MySky App and log on

Cara2222 — Mon, 11 Nov 2024 15:08:46 GMT

Anytime I try log in it says..Your account is not

authorised to access

the My Sky App,it's been like that 4 days now

Re: MySky App and log on

Djne — Mon, 11 Nov 2024 15:30:52 GMT

Working for me now as well

Re: MySky App and log on

caesarome — Mon, 11 Nov 2024 16:02:29 GMT

@Cara2222 wrote:

Anytime I try log in it says..Your account is not

authorised to access

the My Sky App,it's been like that 4 days now

@Cara2222

Was it working previously?

Re: MySky App and log on

Cara2222 — Mon, 11 Nov 2024 16:06:42 GMT

Yes iv never had any issues with the sky app until 5 days ago it's been down

Re: MySky App and log on

caesarome — Mon, 11 Nov 2024 16:24:28 GMT

@Cara2222

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: MySky App and log on

Lisa-P1987 — Mon, 11 Nov 2024 16:52:13 GMT

Thanks for escalating this. We’ve sent Cara2222 an invite to chat.

Re: MySky App and log on

Addie15 — Wed, 13 Nov 2024 18:44:06 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.