topic Not eligible for phone swap in Sky Mobile

Not eligible for phone swap

Glynn1989 — Sun, 10 Nov 2024 15:11:27 GMT

I'm over 24 months into a 36 month contract and I'm looking to swap my phone, but my account says I'm not eligible.

63johnw — Sun, 10 Nov 2024 15:16:13 GMT

Hi @Glynn1989 if it's not letting you do it online then your only option is to call sky on 150 so they can help you

D_e_a_n_8_6 — Thu, 14 Nov 2024 10:24:41 GMT

I'm the same for some reason. Worked fine last time.

did you get sorted?

D_e_a_n_8_6 — Thu, 14 Nov 2024 10:30:18 GMT

Has anyone else had this issue and been resolved?

im over 24 months now but my account says not eligible for a swap.

I had no problem last time. If I've signed up for swap 24 then it shouldn't be an issue

daveNOS — Thu, 14 Nov 2024 11:15:33 GMT

@D_e_a_n_8_6 Call Sky and ask why your not eligible, no-one here will be able to assist you further.