topic Can’t turn off Parental Control in Sky Mobile

Can’t turn off Parental Control

Mato1 — Sat, 09 Nov 2024 09:38:15 GMT

Sky mobile app does not allow me to turn off the parental control, even after I have added credit card

when clicking on the button, it just doesn't do anything. I have tried with 3 credit cards on several days and on WiFi/5g.

Re: Can’t turn off Parental Control

63johnw — Sat, 09 Nov 2024 10:01:42 GMT

Hi @Mato1 are you following this guide and definitely using credit cards as debit cards won't work ?

https://www.sky.com/help/articles/parental-controls-sky-mobile

Re: Can’t turn off Parental Control

caesarome — Sat, 09 Nov 2024 10:04:19 GMT

If you are using only a credit card @Mato1 then all you can do is to phone Sky on 150 to see if they can do this for you.

Re: Can’t turn off Parental Control

Chris379 — Mon, 11 Nov 2024 21:57:47 GMT

I can't turn off the parental controls even after entering card info

Re: Can’t turn off Parental Control

caesarome — Mon, 11 Nov 2024 22:07:05 GMT

@caesarome wrote:

If you are using only a credit card then all you can do is to phone Sky on 150 to see if they can do this for you.

Re: Can’t turn off Parental Control

Shepette1982 — Fri, 29 Nov 2024 20:41:16 GMT

I do not own a credit card

Re: Can’t turn off Parental Control

Daniel0210 — Fri, 29 Nov 2024 20:50:29 GMT

@Shepette1982 wrote:

I do not own a credit card

@Shepette1982

Only a credit card will suffice (not a debit card). You can borrow a credit card if you haven't got one yourself, it doesn't have to be yours. The only other way is if you have signed a credit agreement with Sky, then they will already know you are 18 or over so if you call them on 150 they can deactivate this for you.