topic Re: Old number not been transferred in Sky Mobile

Old number not been transferred

Ckb1 — Tue, 05 Nov 2024 09:00:15 GMT

My dad has just transferred over to sky from Vodaphone. He entered a PAC number from vodaphone to keep his old number
He activated the new sim on sat, received a txt from sky to say new phone number is xxx, he still not got his old number back this is now Tuesday

how long should this take please ?

Re: Old number not been transferred

caesarome — Tue, 05 Nov 2024 09:32:12 GMT

@Ckb1 wrote:

He activated the new sim on sat, received a txt from sky to say new phone number is xxx, he still not got his old number back this is now Tuesday

Did he give Sky the pac code he obtained from Vodafone on Saturday because if he did then as number transfers do not take place at the weekend it will be as if he gave Sky the pac code on Monday so all being well the number should transfer sometime today.

Re: Old number not been transferred

Ckb1 — Tue, 05 Nov 2024 09:40:19 GMT

Thanks very much, yes he gave the PAC code on Saturday

thanks for that

Re: Old number not been transferred

twilight+princess — Fri, 08 Nov 2024 14:12:01 GMT

Once you've received a txt/email saying the number has ported then you may need to do a Network reset on the phone or change the phone number to yours from the temporary number.