topic Re: Unregistered in Sky Mobile

Unregistered

Ironhorse — Thu, 07 Nov 2024 10:34:38 GMT

I'm no longer registered on the network and I don't know why. What should I do

caesarome — Thu, 07 Nov 2024 11:53:32 GMT

Have you been abroad recently ?

Ironhorse — Thu, 07 Nov 2024 11:55:21 GMT

Yes but I've been back a couple of weeks and everything was fine until last night

caesarome — Thu, 07 Nov 2024 11:56:33 GMT

Have you checked that your phone is set to Home as per this:

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home.

Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home

Ironhorse — Fri, 08 Nov 2024 14:09:13 GMT

Thanks for your guidance. I've managed to get reconnected via a friend fiddling with the settings I managed to mess up. All sorted now. I'll leave technology alone.