topic Re: No 5g and poor Signal in Sky Mobile

No 5g and poor Signal

Cottsy72 — Fri, 08 Nov 2024 11:50:07 GMT

Having recently switched from Vodafone this week I can't believe how poor this service is! I cannot connect to 5G and the phone signal on calls is appalling!

I've tried every trick to get 5G but no luck and the chat bot system wasn't any use either!

It would appear I shall be a short term customer with Sky and will be switching networks ASAP if I can't find a solution

Re: No 5g and poor Signal

Daniel0210 — Fri, 08 Nov 2024 11:52:46 GMT

@Cottsy72

Have you added it as per this link

https://www.sky.com/help/articles/sky-mobile-5g

Re: No 5g and poor Signal

Cottsy72 — Fri, 08 Nov 2024 12:21:24 GMT

My phone (Google pixel 7 Pro) isn't listed ...when I go through 'generic android' I don't get the same option

Re: No 5g and poor Signal

Daniel0210 — Fri, 08 Nov 2024 12:50:47 GMT

@Cottsy72

I think that would suggest it's not compatible. To confirm that give Sky a call by dialling 150 from your device.

Re: No 5g and poor Signal

Cottsy72 — Fri, 08 Nov 2024 12:59:02 GMT

Makes zero sense considering I moved from Vodafone with 5g coverage on the daily...