topic Re: Request a new tablet in Sky Mobile

Request a new tablet

Mag_82 — Thu, 07 Nov 2024 18:24:33 GMT

I received a new tablet bur will be returning g as screen is too small can someone call me to look at bigger options thanks Margaret

Re: Request a new tablet

Daniel0210 — Thu, 07 Nov 2024 18:28:47 GMT

@Mag_82

No one will call you. You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.

As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

Re: Request a new tablet

daveNOS — Thu, 07 Nov 2024 18:29:46 GMT

@Mag_82 If you want to discuss options you will have to call Sky, the forum is manned mainly by fellow customers and the few Sky staff here would not be able to assist with this matter.