https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811590#M230666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3934106">@dangleball</a>&nbsp;<BR />You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.</P> <P><BR />The billing process described here applies to everyone… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank" rel="noopener">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span></P> <P>&nbsp;</P> <P>See this link regarding payment holidays but it's only for 3 months</P> <P><A href="https://www.sky.com/help/articles/sky-payment-holiday" target="_blank">https://www.sky.com/help/articles/sky-payment-holiday</A>&nbsp;</P> Thu, 07 Nov 2024 14:20:34 GMT Daniel0210 2024-11-07T14:20:34Z https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811588#M230665 <P>he'll sky i'm struggling financially at the moment is it possible you could extend my contract for a further 12 to be able to manage my finances would be greatly appreciated if we could&nbsp;</P><P>kind regards jason nowell</P> Thu, 07 Nov 2024 14:16:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811588#M230665 dangleball 2024-11-07T14:16:58Z https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811590#M230666 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3934106">@dangleball</a>&nbsp;<BR />You aren’t contacting Sky by posting on here. We are mainly customers trying to help other customers.</P> <P><BR />The billing process described here applies to everyone… <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Direct Debit </STRONG>set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span>If you have a <STRONG>Continuous Card </STRONG>payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />This link may also provide some advice <BR /><A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank" rel="noopener">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><span class="lia-unicode-emoji" title=":black_small_square:">▪️</span></P> <P>&nbsp;</P> <P>See this link regarding payment holidays but it's only for 3 months</P> <P><A href="https://www.sky.com/help/articles/sky-payment-holiday" target="_blank">https://www.sky.com/help/articles/sky-payment-holiday</A>&nbsp;</P> Thu, 07 Nov 2024 14:20:34 GMT https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811590#M230666 Daniel0210 2024-11-07T14:20:34Z https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811593#M230667 <P>You're asking other customers here and not Sky.</P><P>&nbsp;</P><P>Go ahead and contact them to negotiate (or give notice to leave if you are out of minimum term).</P> Thu, 07 Nov 2024 14:18:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/jason-nowell/m-p/4811593#M230667 PandJ2020 2024-11-07T14:18:49Z