topic Re: Phone in Sky Mobile

Phone

Zara24 — Tue, 05 Nov 2024 07:18:09 GMT

Returning phone

Re: Phone

Daniel0210 — Tue, 05 Nov 2024 07:27:46 GMT

@Zara24 wrote:

Returning phone

I'm afraid you'll need to give more information than just those two words. Is this a swap phone? Is this a new phone you don't want?

Re: Phone

63johnw — Tue, 05 Nov 2024 07:27:59 GMT

Hi @Zara24 do you have a question ? Are you trying to do a swap or return an unwanted phone in the 31 day cooling off window ?

Re: Phone

Zara24 — Wed, 06 Nov 2024 22:04:03 GMT

It's a new phone I'm returning I need a return label seht to my email

Re: Phone

caesarome — Wed, 06 Nov 2024 22:09:34 GMT

There should be a small return label on the inside of the box it came in so if you no longer have this call Sky on 150 as they might be able to email it to you.

Re: Phone

Daniel0210 — Thu, 07 Nov 2024 03:42:07 GMT

@Zara24
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.