mobile swap

Joanne109 — Wed, 06 Nov 2024 18:15:17 GMT

I purchased an iphone 15 for my daughter a few months ago and an iphone 16 for myself. Our old Iphone 13's I have been trying to return which I have been told sky will only swap or return one phone at a time? Why is this? It's taken me nearly 3 weeks to return 1 phone. I have contacted sky mobile on 5 different occassions now and each time they've told me I cannot get another box and label to return the last iphone 13. sky mobile is telling me each time they cannot do this for me until a date and time next week and they will ring me.. I never get a call back and I have to phone the sky mobile team once again! It's diabolical service I have bought the last 6 phones from sky and I would never purchase another phone from them. I am still trying to get this last phone returned to no avail! Anybody else having issues ? or any advice would be greatly appreciated.

Re: mobile swap

caesarome — Wed, 06 Nov 2024 19:21:58 GMT

@Joanne109

It doesn't make any sense to me either but I guess they must have their reasons so perhaps try registering a complaint to see if that helps once they contact you about it:

https://www.sky.com/help/complaints

Re: mobile swap

Joanne109 — Wed, 06 Nov 2024 21:20:04 GMT

thanks so much for the advice I have sent I'm a complaint.

topic Re: mobile swap in Sky Mobile

mobile swap

Re: mobile swap

Re: mobile swap