https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-canceled/m-p/4810070#M230452 <P>I was declined for order it was sent bk to you for accessories and phone and u have been taking payment out my account&nbsp;</P><P>&nbsp;</P> Wed, 06 Nov 2024 11:17:52 GMT Ste53 2024-11-06T11:17:52Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-canceled/m-p/4810070#M230452 <P>I was declined for order it was sent bk to you for accessories and phone and u have been taking payment out my account&nbsp;</P><P>&nbsp;</P> Wed, 06 Nov 2024 11:17:52 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-canceled/m-p/4810070#M230452 Ste53 2024-11-06T11:17:52Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-canceled/m-p/4810089#M230455 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4130558">@Ste53</a>&nbsp;</P> <P>It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR />Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should hopefully be refunded after about 14 days.</P> Wed, 06 Nov 2024 11:31:44 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-canceled/m-p/4810089#M230455 Daniel0210 2024-11-06T11:31:44Z