topic Re: Cant access mt sky mobile details on my sky app in Sky Mobile

Cant access mt sky mobile details on my sky app

Amiem — Tue, 05 Nov 2024 11:10:14 GMT

Just switched from 02 to sky set up my new phone went to open the sky app and I can't access my sky mobile details it says my account is linked but then nothing else happens, I need it to manage my daughters tablet, my phone and my step sons phone!! Anyone know why it's not working

Re: Cant access mt sky mobile details on my sky app

caesarome — Tue, 05 Nov 2024 11:28:21 GMT

@Amiem

To confirm that is says your account is linked or is not linked ?

Re: Cant access mt sky mobile details on my sky app

Amiem — Tue, 05 Nov 2024 16:43:39 GMT

Its says my account is linked, buy then nothing else happens and still comes back to the main sky mobile screen say 'get sky mobile '

Re: Cant access mt sky mobile details on my sky app

caesarome — Tue, 05 Nov 2024 17:53:11 GMT

@Amiem

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Cant access mt sky mobile details on my sky app

Addie15 — Wed, 06 Nov 2024 08:41:50 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Amiem.