topic Re: Returns in Sky Mobile

Returns

Hails16 — Tue, 05 Nov 2024 21:22:58 GMT

I was supposed to have a delivery yesterday. But it was sent back to sky! I can't get in touch with anyone and no response from my emails. Can anyone help me with what I need to do next?

Re: Returns

63johnw — Tue, 05 Nov 2024 21:33:30 GMT

Hi @Hails16 sky don't normally use email as a communication method with customers hence your lack of reply. You will need to call sky for help with this, call on 150 from a sky sim or use the link below and scroll to need more help st the bottom of the page to find a number to use from other networks.

https://www.sky.com/help/home?DCMP=knc-google-na-0helpsky-skyhelplinecustomerservice_skycustomerhelpline&gad_source=1&gbraid=0AAAAADvAOqdb8i6eZdlXtveWP2FNHhxXG&gclid=EAIaIQobChMI1t6-95HGiQMVJpJQBh2-8yApEAAYASAAEgJf9_D_BwE

Re: Returns

caesarome — Tue, 05 Nov 2024 21:36:02 GMT

@Hails16

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

Re: Returns

Hails16 — Tue, 05 Nov 2024 21:39:29 GMT

Thank you for your help