topic eSim Failed to Activate in Sky Mobile

eSim Failed to Activate

iwaddo — Tue, 05 Nov 2024 14:29:28 GMT

Hi, my eSim will not activate.

I deleted it and tried it again, same result. I receive an email saying Sky will be in touch in 48-hours, but will they?

My iPhone 12 Pro Max is supposed to be compatible.

My old contract has expired so I am now without a phone!!

Has anyone got any suggestions?

Re: eSim Failed to Activate

63johnw — Tue, 05 Nov 2024 16:06:56 GMT

Hi @iwaddo to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: eSim Failed to Activate

Tom-W19 — Tue, 05 Nov 2024 16:11:06 GMT

Thanks for escalating. We've sent an invite to @iwaddo.

Re: eSim Failed to Activate

iwaddo — Tue, 05 Nov 2024 17:01:44 GMT

@Tom-W19 has been really helpful and confirmed by issue is with the right team.

Unfortunately the 'right team' has an SLA of 3-5 days which is not much use if your eSim fails to activate and you are left without a working phone 😧

The community team have done their best and responded promptly as usual.

Thank you for your help