topic Re: Facing problems making payment in Sky Mobile

Facing problems making payment

Carlson — Sun, 03 Nov 2024 17:07:36 GMT

Was purchasing a device, after signing my agreement I tried making the upfront payment and setting my direct debit and it failed I kept insisting and it kept on failing. Now when ever I try accessing that page to complete my order it keeps telling me technical error.
Please what can I do?

msny thanks

Re: Facing problems making payment

caesarome — Sun, 03 Nov 2024 17:16:58 GMT

@Carlson

You are going to have to call Sky about this so what the status of the order is and if you have been asked for an upfront payment to see if they can process it for you.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

Re: Facing problems making payment

Carlson — Tue, 05 Nov 2024 14:11:28 GMT

Thank you that was very helpful. I followed your instructions and now my problem has been resolved.