topic Re: Replacement eSIM for new phone in Sky Mobile

Replacement eSIM for new phone

Connor024 — Sat, 28 Sep 2024 23:11:04 GMT

I have just purchased a new iPhone 16 and am unable to transfer the eSIM as it says the carrier does not allow that. Fine, however when I go to order a replacement eSIM it won't send the verification code to enable me to order one. It just keeps failing. So I am now in a position where I am unable to use the new phone. Any help much appreciated!

Re: Replacement eSIM for new phone

63johnw — Sun, 29 Sep 2024 06:22:30 GMT

Hi @Connor024 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Replacement eSIM for new phone

Addie15 — Sun, 29 Sep 2024 08:05:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Connor024.

Re: Replacement eSIM for new phone

Oisin88 — Mon, 04 Nov 2024 19:45:12 GMT

I have the same problem. I switched to Sky from GoMo as they don't support eSims, but even though I opened an eSim account, it is talking about activating a SIM. There is no SIM card slot in the phone, and my old phone is an iPhone 7, so can't be used to transfer the info

Re: Replacement eSIM for new phone

Jav2 — Tue, 03 Dec 2024 17:34:40 GMT

Same situation, can't transfer eSIM to a new iPhone 16. After an attempt, now sim stoped working and I have no mobile

connection!

Re: Replacement eSIM for new phone

Steve396 — Wed, 18 Dec 2024 09:59:44 GMT

I have this exact same problem. Any advice appreciated.

Re: Replacement eSIM for new phone

63johnw — Wed, 18 Dec 2024 10:04:16 GMT

Hi @Steve396 to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat.

Re: Replacement eSIM for new phone

Greenfingers001 — Wed, 18 Dec 2024 10:57:09 GMT

Thanks for escalating this. We’ve sent @Steve396 an invite to chat.

Re: Replacement eSIM for new phone

Emily1 — Thu, 19 Dec 2024 16:39:16 GMT

I have the same problem, unsure what to do

Re: Replacement eSIM for new phone

Steve396 — Thu, 19 Dec 2024 16:47:21 GMT

@Emily1 I ended up sending the new phone back to Sky. After two 2.5 hour phone calls, being passed around various departments, no one could sort the problem.
Really poor service.

Re: Replacement eSIM for new phone

Emily1 — Thu, 19 Dec 2024 17:12:00 GMT

Ok, thinking might have to do the same 😫. It seems crazy if they are all coming out with the same error that theres not an easy fix!

Re: Replacement eSIM for new phone

Ruth32 — Sat, 10 May 2025 19:30:50 GMT

How was this issue resolved. I'm having a very similar problem.

Re: Replacement eSIM for new phone

Steve396 — Sat, 10 May 2025 19:42:28 GMT

Not resolved. I transferred my sim to Lebara.

Re: Replacement eSIM for new phone

Ellennnn — Wed, 28 Jan 2026 16:42:29 GMT

Re: Replacement eSIM for new phone

63johnw — Wed, 28 Jan 2026 17:09:26 GMT

Hi @Ellennnn

I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a colored speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014