topic Returning a device in Sky Mobile

Returning a device

M4JXSH — Sun, 03 Nov 2024 15:15:12 GMT

I have ordered 2 iphone 16 pro max, I ordered a black one and a natural titanium one, with the black one, if I wanted to send it back would I need to send back the accessories that I got aswell or can I keep them? Reason I ordered 2 was because my cousin wanted a iphone 16 pro max but realised he already ordered one,

Re: Returning a device

SKY1992bf — Sun, 03 Nov 2024 15:21:47 GMT

@M4JXSH If you paid for the accessories separately then yes you can keep them, if they were free as part of the order they will need returning

Re: Returning a device

63johnw — Sun, 03 Nov 2024 15:21:50 GMT

Hi @M4JXSH the accessories would be charged separately and paid for independently of the phones. You will need to call sky to arrange the return of the phone so you can always ask when you make that call.

Re: Returning a device

M4JXSH — Sun, 03 Nov 2024 15:23:14 GMT

Would I need to call sky or can I do it via the app?

Re: Returning a device

PandJ2020 — Sun, 03 Nov 2024 15:40:27 GMT

@M4JXSH wrote:
Would I need to call sky or can I do it via the app?

Call

Re: Returning a device

63johnw — Sun, 03 Nov 2024 15:49:22 GMT

You have to call to arrange any returns @M4JXSH can't be done online.

Re: Returning a device

Daniel0210 — Sun, 03 Nov 2024 15:51:01 GMT

@M4JXSH

And within the cooling off period (which is 31 days). Keep any subsequent proof of posting safe and indefinitely.

Re: Returning a device

M4JXSH — Sun, 03 Nov 2024 16:34:01 GMT

Could you please confirm if I will receive an email notification the evening prior to the scheduled delivery?

Re: Returning a device

Daniel0210 — Sun, 03 Nov 2024 16:35:15 GMT

@M4JXSH
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot.

Re: Returning a device

SKY1992bf — Sun, 03 Nov 2024 16:35:19 GMT

@M4JXSH As fellow customers we can't confirm anything like that I'm afraid