topic Re: Emergency calls only since porting Sim in Sky Mobile

Emergency calls only since porting Sim

A_Wood — Fri, 20 Sep 2024 22:37:26 GMT

My partner transferred from O2 to Sky last Tuesday. He got a PAC code and requested his number be transferred. The transfer has apparently been successful but he has not had any signal or access to calls/ texts since.

He has tried all solutions offered by Sky including a factory reset which has now signed him out of his google account and he can no longer access it as a passcode is being sent to his number... which still isn't working.

Has anyone got any other advice? Tried everything suggested and still no luck. With no apps now accessible or calls/text, this is really not the start we had hoped for.

Re: Emergency calls only since porting Sim

Jenjenns — Sat, 02 Nov 2024 09:07:43 GMT

Did you get this fixed? I am having the same problem.

Re: Emergency calls only since porting Sim

TFAD — Sat, 02 Nov 2024 16:42:20 GMT

I'm also having this problem. Can I ask what model the phone is? I have a OnePlus 8 pro so it's approx. 4.5 years old

Re: Emergency calls only since porting Sim

Jenjenns — Sat, 02 Nov 2024 17:09:59 GMT

I have a new s24 ultra. My sim before the number ported was working fine, just not since it ported over and I put sky sim in.

After speaking to customer service they are sending out a replacement sim.

Such a pain. Tried all the help articles as well.

They did ask me if my handset was locked to a network and mine isn't as they can't since 2021, but if yours is an older handset, could it be?

Re: Emergency calls only since porting Sim

TFAD — Sat, 02 Nov 2024 17:12:45 GMT

Mine isn't locked to a network as I bought it directly from OnePlus. Thanks for your reply.

Re: Emergency calls only since porting Sim

Jenjenns — Sat, 02 Nov 2024 17:37:54 GMT

Hope you get it sorted and so do I. It's so annoying.