topic Re: Mobile account in Sky Mobile

Mobile account

Beth1980hi — Thu, 31 Oct 2024 21:22:23 GMT

I have been unable to access my mobile account. I don't have an account and don't seem to be able to set one up

Re: Mobile account

caesarome — Thu, 31 Oct 2024 21:37:02 GMT

@Beth1980hi

Are you saying that you are a Sky Mobile customer who hasn't yet setup their online account, if so have did you order your phone or sim, over the phone or online ?

Re: Mobile account

Beth1980hi — Thu, 31 Oct 2024 21:50:21 GMT

I rested the phone over 2 years ago and using it fine. Never set up the account however I now need to and can't as the email address has been used to access my tv etc and the 2 don't seem to

be linked

Re: Mobile account

caesarome — Thu, 31 Oct 2024 21:57:50 GMT

Your mobile account can be linked to your main Sky ID so have you tried this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account