topic Re: Emergency calls only in Sky Mobile

Emergency calls only

Craig130 — Thu, 31 Oct 2024 09:08:59 GMT

i have just upgraded to the new S24 FE ,ive followed all the instructions to transfer evrything from my old device to the new one,but i now cant make or recieve any calls at all and can only use my apps when connected to wifi,can anybody please advise.

many thanks in advance

Re: Emergency calls only

caesarome — Thu, 31 Oct 2024 09:38:17 GMT

Does the sim still work in your old phone ?

Re: Emergency calls only

Craig130 — Thu, 31 Oct 2024 09:43:52 GMT

sent it back to sky before i realised it wasnt working so i cant check

Re: Emergency calls only

caesarome — Thu, 31 Oct 2024 09:51:32 GMT

Does any mast issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

Re: Emergency calls only

Craig130 — Thu, 31 Oct 2024 10:18:14 GMT

not showing any issues,could it be a sim card issue??

Re: Emergency calls only

caesarome — Thu, 31 Oct 2024 10:20:35 GMT

You could try ordering a replacement sim to see if that helps so if this link doesn't work:

https://www.sky.com/productsettings/mobile/sim/x/replacement-sim

If you can't then will have to contact Sky, perhaps via social media as there are links at bottom to their sites.

Re: Emergency calls only

twilight+princess — Mon, 04 Nov 2024 20:14:01 GMT

Have you redownloaded the Sky settings to the new phone?