topic Re: Difficulties returning phone in Sky Mobile

Difficulties returning phone

Lawgiver731 — Wed, 30 Oct 2024 12:50:33 GMT

I've been trying unsuccessfully to return a phone within the cool off period. I've contacted sky 3 times now for either return packaging or labels. So far nothing. Is their a UK based service I can contact to organise this? Many thanks.

Re: Difficulties returning phone

Daniel0210 — Wed, 30 Oct 2024 13:04:51 GMT

@Lawgiver731

Your call (dialling 150 or 0333) goes through to the next available agent no matter where they are based. There is no unique UK number I'm afraid.

Re: Difficulties returning phone

caesarome — Wed, 30 Oct 2024 13:04:57 GMT

For the packaging of you still have it you can use whatever it came in and if the return label isn't on the inside of the box then you will have to ask them to send you the label. If you have the ability to print it then let them know when you call as they might be able to email it to you.

When returning it make sure you get and keep proof of posting.