topic Re: Charged twice in Sky Mobile

Charged twice

Thefox1 — Tue, 29 Oct 2024 10:15:41 GMT

Hi, I was paying my bill today as my direct debit did not work, the first attempt said the payment was not successful and that I was not charged, tried to pay again and it worked but when in my bank account, it shows I was charged twice, is there anyway I can get the first payment refunded to me ? It's still showing pending but it did deducted it from the account.

Re: Charged twice

caesarome — Tue, 29 Oct 2024 10:20:05 GMT

If a direct debut fails for whatever reason @Thefox1 Sky will always try again in 10 days so during that time there is no need to make a manual payment.

Regarding this payment you have made, this can only be refunded once it appears on your Sky account as a credit which is should do over the next day or so when the payment has been cleared so when you see the credit post back here as we can arrange some help to get it refunded back to you.

Re: Charged twice

Thefox1 — Tue, 29 Oct 2024 10:39:28 GMT

Thank you so much, I appreciate that

Re: Charged twice

Thefox1 — Tue, 29 Oct 2024 10:41:56 GMT

Can I ask, how do I know it's showing credit ?

does it mean it's already showing ?

Re: Charged twice

caesarome — Tue, 29 Oct 2024 10:44:47 GMT

That is the credit I was talking about, so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.