topic Re: Spend cap in Sky Mobile

Spend cap

Mishyb12 — Mon, 28 Oct 2024 14:43:18 GMT

Why has he reached his spend cap when calls and text are free ?

Re: Spend cap

PandJ2020 — Mon, 28 Oct 2024 14:44:22 GMT

Not all calls and texts are 'free'.

Re: Spend cap

63johnw — Mon, 28 Oct 2024 14:51:02 GMT

Hi @Mishyb12 roaming overseas costs extra, has he been abroad ? Called premium rate numbers ? Entered phone competitions ? The bill will show any extra charges.

Re: Spend cap

Mishyb12 — Mon, 28 Oct 2024 15:00:18 GMT

Hi thank you for the reply. No international charges, no competitions, I'm confused ?

Re: Spend cap

63johnw — Mon, 28 Oct 2024 15:02:33 GMT

What does your bill (or current charges) show @Mishyb12 ?

Re: Spend cap

caesarome — Mon, 28 Oct 2024 16:06:43 GMT

If you have set a spend cap is it high enough to cover the stay in whatever country you are in.

Re: Spend cap

PandJ2020 — Mon, 28 Oct 2024 16:15:48 GMT

We need detail.

For clarify, inclusive calls are:

"calls and texts to UK, Channel Islands and Isle of Man landline (01, 02 and 03) and mobile (07) numbers only."

Calls to service numbers, such as 084, 087, 09 and 118 are chargeable.