topic Phone hacked? in Sky Mobile

topic Phone hacked? in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4797318#M228912 <P>When contacting a friend that's saved in contacts, the friend then received messages we didn't send (no record of them on our phone) and when the friend has replied it's not gone to our phone either. So it looks like this...</P><P> </P><P>Us - sends text to friend (friend receives)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span> </P><P>Us - sends text to friend (friend received)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span> </P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "RCS chat with X (our name)"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>received)</P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "Texting with X (our name) SMS/MMS"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Us - sends text to friend (friend receives)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span></P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "RCS chat with X (our name)"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>CONVERSATION ENDS<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P> </P><P>So every time my friends phone enters into "RCS chat" any messages from or to us are not actually sent by us or received by us! Could this mean we've been hacked? SIM activated from new for the first time 2 days ago (23/10/2024). Brand new contract. No switch of numbers/PAC code used.</P><P> </P><P>🛜🛜Also what's strange is that we've had a text to the account holder saying 80% of the spend cap for the number in question has been used. The spend cap is £1 therefore 80% would be £0.80; however the only additional charges are £0.33 and this is listed under the data section of the "mobile bill". So it looks like this:</P><P> </P><P><STRONG>My Mix 23 Oct - 24 Oct - £0.33</STRONG></P><P><STRONG>Unlimited Calls and Texts</STRONG> - £0.00</P><P>23 Oct - 24 Oct 2024</P><P><STRONG>10GB</STRONG><STRONG> </STRONG><STRONG>- </STRONG>£0.33</P><P>23 Oct - 24 Oct 2024</P><P> </P><P>My main concern is obviously the texts to and from our number that we aren't sending or receiving, but also this £0.33 charge for data when we haven't exceeded data (still in excess of 9GB remaining).</P><P> </P><P>I've called Sky and been transferred 3-4 times because unfortunately everyone I've spoken to cannot seem to answer my concerns. I've received answers that I know aren't factually correct (for example telling me that the spend cap is for charges abroad whereas I know it's also for things like picture messages that aren't inclusive in the unlimited texts bundle. I've tried for nearly an hour to get to the bottom of it but unfortunately due to language barriers I'm not receiving any support at all. <BR /><BR /></P><P>This is obviously <STRONG>very </STRONG>concerning particularly as this is a <STRONG>child's phone which we have every possible security setting turned on for</STRONG>; can anyone help at all please? <BR /><BR /></P><P>UPDATE: Whilst typing this out, I've been notified by a family member that they have also sent and received messages to our number that we haven't received nor have we sent back.</P> Fri, 25 Oct 2024 15:26:55 GMT SamCHAHAR 2024-10-25T15:26:55Z Phone hacked? https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4797318#M228912 <P>When contacting a friend that's saved in contacts, the friend then received messages we didn't send (no record of them on our phone) and when the friend has replied it's not gone to our phone either. So it looks like this...</P><P> </P><P>Us - sends text to friend (friend receives)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span> </P><P>Us - sends text to friend (friend received)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span> </P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "RCS chat with X (our name)"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span> </P><P>Friend - sends text to us (we don't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>received)</P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "Texting with X (our name) SMS/MMS"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Us - sends text to friend (friend receives)<span class="lia-unicode-emoji" title=":white_heavy_check_mark:">✅</span></P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>friends phone states "RCS chat with X (our name)"<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P>Friend - sends text to us (we didn't receive)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><SPAN>Friend - receives text from us (we didn't send)<span class="lia-unicode-emoji" title=":cross_mark:">❌</span></SPAN></P><P><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span><span class="lia-unicode-emoji" title=":right_arrow:">➡️</span>CONVERSATION ENDS<span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span><span class="lia-unicode-emoji" title=":left_arrow:">⬅️</span></P><P> </P><P>So every time my friends phone enters into "RCS chat" any messages from or to us are not actually sent by us or received by us! Could this mean we've been hacked? SIM activated from new for the first time 2 days ago (23/10/2024). Brand new contract. No switch of numbers/PAC code used.</P><P> </P><P>🛜🛜Also what's strange is that we've had a text to the account holder saying 80% of the spend cap for the number in question has been used. The spend cap is £1 therefore 80% would be £0.80; however the only additional charges are £0.33 and this is listed under the data section of the "mobile bill". So it looks like this:</P><P> </P><P><STRONG>My Mix 23 Oct - 24 Oct - £0.33</STRONG></P><P><STRONG>Unlimited Calls and Texts</STRONG> - £0.00</P><P>23 Oct - 24 Oct 2024</P><P><STRONG>10GB</STRONG><STRONG> </STRONG><STRONG>- </STRONG>£0.33</P><P>23 Oct - 24 Oct 2024</P><P> </P><P>My main concern is obviously the texts to and from our number that we aren't sending or receiving, but also this £0.33 charge for data when we haven't exceeded data (still in excess of 9GB remaining).</P><P> </P><P>I've called Sky and been transferred 3-4 times because unfortunately everyone I've spoken to cannot seem to answer my concerns. I've received answers that I know aren't factually correct (for example telling me that the spend cap is for charges abroad whereas I know it's also for things like picture messages that aren't inclusive in the unlimited texts bundle. I've tried for nearly an hour to get to the bottom of it but unfortunately due to language barriers I'm not receiving any support at all. <BR /><BR /></P><P>This is obviously <STRONG>very </STRONG>concerning particularly as this is a <STRONG>child's phone which we have every possible security setting turned on for</STRONG>; can anyone help at all please? <BR /><BR /></P><P>UPDATE: Whilst typing this out, I've been notified by a family member that they have also sent and received messages to our number that we haven't received nor have we sent back.</P> Fri, 25 Oct 2024 15:26:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4797318#M228912 SamCHAHAR 2024-10-25T15:26:55Z Re: Phone hacked? https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4799742#M229160 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3328395">@Daniel0210</a> </P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3464192">@CardiffMan1992</a> </P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3238095">@MightyQuinn</a> </P><P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3230309">@stereohaven</a> </P><P> </P><P>Could any of you help with this please?</P><P> </P> Mon, 28 Oct 2024 11:17:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4799742#M229160 SamCHAHAR 2024-10-28T11:17:27Z Re: Phone hacked? https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4800248#M229228 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4227181">@SamCHAHAR</a> </P><P> </P><P>I don't have the technical knowledge to give you a definitive answer, but I don't believe you have been hacked, more likely your iMessage service hasn't activated yet.</P><P> </P><P>This was an issue I had when we joined Sky Mobile, neither iMessage of FaceTime worked as activation failed (or took forever). I can post what others have done/recommended, but if that doesn't resolve it, I have nothing else to offer I'm afraid.</P><P> </P><BLOCKQUOTE><SPAN>- In Settings, ensure your phone number is showing up in the phone screen under my number</SPAN><P>- In Settings > Messages > Send & Receive, untick your number</P><P>- In Settings > Facetime, untick your number</P><P>- In Settings > Messages, turn off iMessage</P><P>- In Settings > Facetime, turn off facetime</P><P>- Restart the phone</P><P>- In Settings > Messages, turn on iMessage</P><P>- In settings > Messages > Send & Receive, tick your number</P><P>- In Settings > Facetime, turn on Facetime and then tick your number</P><HR /></BLOCKQUOTE><P> </P> Mon, 28 Oct 2024 16:50:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Phone-hacked/m-p/4800248#M229228 stereohaven 2024-10-28T16:50:24Z