topic All calls failing on new iPhone 16 pro in Sky Mobile

All calls failing on new iPhone 16 pro

JB771 — Wed, 23 Oct 2024 21:37:12 GMT

Setting up iPhone 16 pro unable to make any calls

Re: All calls failing on new iPhone 16 pro

caesarome — Wed, 23 Oct 2024 21:44:43 GMT

@JB771

How are you setting this up for calls, with a physical sim from Sky or an esim ?

Re: All calls failing on new iPhone 16 pro

JB771 — Wed, 23 Oct 2024 21:48:02 GMT

eSIM I believe

Re: All calls failing on new iPhone 16 pro

JB771 — Wed, 23 Oct 2024 21:52:08 GMT

Do I need to supply an eSIM

Re: All calls failing on new iPhone 16 pro

caesarome — Wed, 23 Oct 2024 21:53:55 GMT

If you haven't already you will either need a physical sim or an esim so what you order from Sky is up to you.

Re: All calls failing on new iPhone 16 pro

JB771 — Wed, 23 Oct 2024 21:55:57 GMT

The iPhone 16 pro can only use an eSIM I assumed one was supplied with the phone

Re: All calls failing on new iPhone 16 pro

JB771 — Wed, 23 Oct 2024 21:57:18 GMT

Are you saying I need an eSIM to make calls?

Re: All calls failing on new iPhone 16 pro

caesarome — Wed, 23 Oct 2024 22:00:25 GMT

The iphone 16 in the UK can take a physical sim and esim and no it doesn't come with an esim as this is something you will need to order yourself by selecting a data plan for it from here:

https://www.sky.com/shop/mobile/plans

Re: All calls failing on new iPhone 16 pro

63johnw — Thu, 24 Oct 2024 08:21:39 GMT

@JB771 wrote:
Are you saying I need an eSIM to make calls?

Hi @JB771 you either need an eSIM with a data plan attached or a physical sim with a plan for your phone to operate correctly and yes you need a sim to make calls.

Re: All calls failing on new iPhone 16 pro

PandJ2020 — Thu, 24 Oct 2024 08:40:09 GMT

@JB771 wrote:
The iPhone 16 pro can only use an eSIM I assumed one was supplied with the phone

Phones do not complete with a SIM 'installed' (or activated).

It's a pro-active step you need to make, either:

1. Activate a physical SIM and insert it.

2. Activate an eSIM and install it.

(There will be a dataplan cost for either)

Re: All calls failing on new iPhone 16 pro

JB771 — Thu, 24 Oct 2024 12:11:47 GMT

I did fit a physical SIM and everything fell into place - calls working OK. Thanks for your reply.