https://helpforum.sky.com/t5/Sky-Mobile/Return-my-product/m-p/4795165#M228484 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225191">@Jankiben</a>&nbsp;If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help <A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 23 Oct 2024 14:22:01 GMT SKY1992bf 2024-10-23T14:22:01Z https://helpforum.sky.com/t5/Sky-Mobile/Return-my-product/m-p/4795163#M228482 <P>I want to return my product and I want to change my product&nbsp;</P> Wed, 23 Oct 2024 14:19:38 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-my-product/m-p/4795163#M228482 Jankiben 2024-10-23T14:19:38Z https://helpforum.sky.com/t5/Sky-Mobile/Return-my-product/m-p/4795165#M228484 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4225191">@Jankiben</a>&nbsp;If this is a new device you no longer want then as long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. This link provides some information that will help <A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.</P> Wed, 23 Oct 2024 14:22:01 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-my-product/m-p/4795165#M228484 SKY1992bf 2024-10-23T14:22:01Z